SECOM Security Alarm Monitoring Service (SMS)
Comprehensive Alarm Monitoring for Loss Prevention
SECOM’s Security Management Service (SMS) offers a fully managed alarm monitoring solution designed to protect business assets without the burden of owning the system. The service includes real-time monitoring, rapid response, and full technical support, all provided under an affordable monthly subscription model.
SECOM’s SMS turns your alarm system into a managed protection service, because everything is taken care of by our skilled and experienced security professionals. Your premises will be monitored around the clock by our 24/7 security control command centre. Any alarm activation will immediately trigger a dispatch of our security professionals for a thorough investigation on-site after working hours, weekends, even after public holidays and festive seasons.
Key Benefits
✓ No Upfront Hardware Purchase
- All necessary equipment is supplied and installed by SECOM. All equipment is provided under a fixed monthly subscription and one time installation cost, with no upfront equipment purchase required.
✓ All-Inclusive Pricing
- The monthly fee covers system maintenance, 24/7 monitoring, hardware replacement, and on-site response. There are no hidden costs
✓ 24/7 Monitoring
- SECOM’s control centre monitors alarm signals continuously, including weekends and public holidays.
✓ Rapid On-Site Response
- When an alarm is triggered, SECOM dispatches trained security personnel to investigate and secure the premises.
✓ Proactive Technical Support
- System faults are addressed promptly, including support during after business-hours.
✓ Stakeholder and Police Notification
- In the event of a confirmed intrusion, designated contacts and relevant authorities are notified immediately.
✓ Peace of Mind
- SECOM assumes full responsibility for monitoring and responding to alarms, allowing clients to focus on their operations.
Service Scope
- Security Equipment Installation
SECOM provides and installs sensors, alarm panels, and related devices based on site-specific requirements. - 24/7 Alarm Signal Monitoring
All signals are routed to SECOM’s centralized control centre for assessment and response. - On-Site Alarm Response
Security engineers are deployed to investigate alarm activations and secure the location. - System Maintenance and Repairs
Includes preventive maintenance and replacement of faulty or aging components. - Round-the-Clock Technical Support
Technical assistance is available at all times to ensure system reliability. - Professional Liability Coverage
SECOM assumes professional responsibility for any security lapses resulting from equipment failure or design issues.
Why Choose SECOM
- Established Security Provider
Over 30 years of experience delivering reliable security solutions across Singapore. - Tailored System Design
Solutions are customized based on business layout, risk profile, and operational needs. - Transparent Pricing
One predictable monthly fee covers all services, enabling accurate budgeting.
Protect Your Business Around the Clock
SECOM’s Security Alarm Monitoring Service provides reliable protection with minimal operational burden. Contact us today for a free consultation.
FAQ
SECOM Security Management Service package includes everything you need to safeguard your premises after business hours. From motion sensors, to real-time alerts, 24/7 monitoring, round the clock technical support and on-site response service, we’ve got you covered – so you can have a peace of mind knowing that your premises and assets are secured.
Our dedicated control centre operates round the clock to monitor your alarm system. In the event of an alarm activation, our team will immediately dispatch our trained security personnel to your location for investigation.
When an alarm is triggered, our response team will be dispatched on site to assess the situation. In the event of a false alarm, the system will be reset to resume alarm monitoring and a detailed report will be provided. If it’s a real intrusion, we will notify your designated recall person and the relevant authorities.
Our response time may vary depending on location and traffic conditions. Our response team is dispatched the moment an alarm is confirmed, ensuring timely on-site intervention.
Yes, every on-site response is handled by experienced, licensed security professionals who follow strict protocols.
Depending on your current setup, we may be able to integrate your current security devices with our system. We’ll assess compatibility during an on-site survey.
We offer a monthly subscription plan with a one-time installation fee, structured over a minimum of 3-year contract. All equipment is provided on a lease basis, which means you enjoy full system functionality without the upfront cost of ownership.
This model ensures predictable costs and includes ongoing support, monitoring, and maintenance throughout the contract period.
SECOM provides periodic preventive maintenance service to ensure optimal performance of your alarm system. Our support team is also available round the clock to assist with any technical issues and handle any troubleshooting request. Our comprehensive maintenance service includes repair and replacement of parts due to wear and tear, and this ensures that your alarm system remains reliable and optimal uptime.